Context

During the verification process, users are typically required to provide a selfie image during which we capture a video for identity verification. However, in some cases, you may notice that certain verifications only contain a selfie image without an accompanying video.

Answer

When a selfie video is missing from a verification, this is typically due to technical limitations on the user's end:

• Limited internet bandwidth

• Insufficient device memory

• Low-end devices that don't support video recording

• Device inability to handle video processing

In these situations, our system prioritizes completing the KYC process by proceeding with just the selfie image. This approach ensures users can complete their verification while maintaining security through passive liveness checks.

How We Ensure Security

Even without a video, our system maintains security through passive liveness detection:

• The system analyzes image pixels to verify authenticity

• Checks confirm the image is not a screen capture

• Validates that the image is of a real person