Troubleshooting and FAQs
Find quick answers to common questions and step-by-step solutions for resolving issues on AiPrise
Articles
- How do I duplicate or clone templates in AiPrise?
- How to Set a Recommended ID Card in the AiPrise Onboarding SDK
- Periodic Review FAQs
- How to switch between sandbox and production on AiPrise
- Handling "No company found" responses for registry checks
- How to retry or redo a case?
- What file types are supported for Enhanced KYC (User Profile) document uploads?
- How to Update Your Payment Details on AiPrise
- How to send confirmation emails after application submission
- How Can Users Complete Verification on Desktop Devices?
- How to Set Language Preferences for a verification session
- Why is there no selfie video in some verifications?
- Why is my risk scoring not working or showing incorrect results?
- How do I Enable Native Camera for ID document collection?
- How do I request CSV exports of questionnaire data and business profiles?
- How to Handle Stuck or Pending Verification Cases
- How to run an effective KYC
- How to enable geolocation and device fraud checks on AiPrise
- How long are verification links valid?
- How to Enable Login Options and SSO for Your AiPrise Dashboard
- What are the different case statuses?
- Why do I not receive a Business verification OTP ?
- How to Set Up a Custom Email Domain on AiPrise
- How can I retrieve business verification results and user inputs via API?
- What does the warning 'Suspicious Behaviour' indicate?