Troubleshooting and FAQs

How to retry or redo a case?

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Why is there no selfie video in some verifications?

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Handling "No company found" responses for registry checks

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How to Handle Stuck or Pending Verification Cases

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What are the different case statuses?

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How long are verification links valid?

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How to enable geolocation and device fraud checks on AiPrise

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How to switch between sandbox and production on AiPrise

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How to Set Language Preferences for a verification session

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How Can Users Complete Verification on Desktop Devices?

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How to send confirmation emails after application submission

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What does the warning 'Suspicious Behaviour' indicate?

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How to run an effective KYC

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How do I Enable Native Camera for ID document collection?

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Why do I not receive a Business verification OTP ?

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Periodic Review FAQs

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How can I retrieve business verification results and user inputs via API?

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How to Set a Recommended ID Card in the AiPrise Onboarding SDK

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What file types are supported for Enhanced KYC (User Profile) document uploads?

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How to Update Your Payment Details on AiPrise

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How to Enable Login Options and SSO for Your AiPrise Dashboard

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How to Set Up a Custom Email Domain on AiPrise

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Why is my risk scoring not working or showing incorrect results?

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How do I duplicate or clone templates in AiPrise?

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How do I request CSV exports of questionnaire data and business profiles?

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Base64 image deprecation — migration guide

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