How to run an effective KYC

Step 1: Use a Well-Lit Environment

• Take photos in a bright, well-lit space.

• Natural daylight is preferred, but a strong indoor light can also work.

• Avoid backlighting, shadows, and glare.

• Make sure your face and any documents are clearly visible.

Step 2: Only Use Original Documents

• Do not upload photocopies, scanned images, or screenshots.

• Only physical, original government-issued ID documents are accepted.

• The entire document must be visible—avoid cropping, blurring, or glare.

Step 3: Check Camera Access

• Ensure your camera is not in use by another application (e.g., Zoom, Teams, or camera apps).

• Grant any required browser or app permissions for camera use.

• Restart the browser or device if the camera is not functioning.

Step 4: Use Valid Identification

• Acceptable forms of ID typically include a passport, driver’s license, or national ID.

• Make sure the ID is not expired, damaged, or obscured.

• Text, photo, and document edges must be clearly visible and legible.

Step 5: Prepare for a Clear Face Capture

• Look directly into the camera with a neutral expression.

• Remove any face coverings, hats, or tinted glasses.

• Keep your face centered and hold still until the capture is complete.

Step 6: Clean Your Camera Lens

• Use a soft cloth to clean the camera lens before starting.

• Blurry images are often caused by smudges or dust on the lens.

• Use the rear-facing camera if the front-facing one is low quality.

Step 7: Re-Take if Prompted

• If your submission fails, carefully review any error message or instructions provided.

• Repeat the step, making sure all quality and compliance checks are met.

• Double-check that the image is clear, uncropped, and not obstructed.