Review Mode FAQs

1. What is Review Mode?

Review Mode is a dedicated page that lets compliance teams review businesses more efficiently by introducing Lifecycle Statuses. Instead of seeing all profiles lumped together under "Review," profiles are grouped into columns based on where they are in their journey — whether a business has completed all the information they need to submit, whether they have RFI or onboarding sessions pending, or whether they've already been approved but have new monitoring updates and hence are back in review.

Think of it as an extension of the auto-tagging feature — you can now visualize all the different stages a business is in, and critically, separate existing approved cases with monitoring updates from brand new cases that still need initial review.

Here are the different lifecycles that a business can be in:

1. Profile Not Submitted → Profile created, business hasn't started anything yet. No sessions have been submitted.

2. Onboarding Sessions Pending → Business has submitted their primary onboarding session but has related sessions for related person and related company pending to be submitted

3. Ready for Review → All sessions complete, all information submitted - compliance team needs to review

4. Additional Info Requested → Compliance reviewed and created additional sessions/RFI to share with the customer, waiting for them to submit

5. Approved → leaves the board

6. Monitoring Updates → Business was approved and onboarded (potentially a long time ago), but now has new alerts: AML hits, periodic reviews due, ID expiry, etc.

7. Sessions Expired → Business didn't complete onboarding before the session timer ran out. Compliance can follow up, create a new session, or discard/ignore.

2. How do I get into Review Mode?

Go to Business Profiles. If Review Mode is enabled for your account, you'll see an orange Enter Review Mode button in the page header. Click it. The page loads with the last 90 days of profiles pre-selected.

3. How do I leave Review Mode?

Click Exit Review Mode at the top-right, or use your browser's back button. You'll land back on the main Business Profiles list with the sidebar restored.

4. Why don't I see the "Enter Review Mode" button?

Two possible reasons:

• The review-mode feature flag is not enabled for your account yet — contact the support team

• Your account uses multi-level permissions and is still pending for launch

5. What are the six columns on the board?

6. What's the difference between "complete" and "incomplete" columns?

The board is organized by ownership:

• Business profile incomplete (on customer): Profile Not Submitted, Onboarding Sessions Pending, Additional Info Requested — the business still needs to take action.

• Business profile complete (on compliance): Ready for Review, Monitoring Updates, Sessions Expired — the compliance team needs to take action.

This split directly answers the most common question: "Which of my 50 cases need MY attention right now, vs which ones am I waiting on the customer for?"

Working the queue

7. How do I move a profile to a different stage?

Three ways:

• Board view: Drag the card from its column to a new column.

• List view: Click the lifecycle stage cell on a row and pick a new stage from the popover.

• Profile detail page: Use the move action in the header.

Either way, a confirmation dialog opens. You must enter a reason

Example from the walkthrough: A business is in Ready for Review, but you realize their document is incorrect. You've asked for the correct document over email (outside AiPrise). You drag the card to Additional Info Requested, and enter the reason: "AML policy doc is pending." This documents what happened and keeps the board accurate.

⚠ Important: Once you manually move a profile, the automatic lifecycle engine stops updating it (except for Monitoring Updates, which always fire). The board will show whatever you entered — it won't auto-update based on new sessions or submissions.

8. Why can't I drag a card onto certain columns?

Only three columns accept drops: Onboarding Sessions Pending, Additional Info Requested, and Ready for Review. Dragging over any other column shows a "Not movable here" message. This is intentional — stages like "Profile Not Submitted," "Monitoring Updates," and "Sessions Expired" are set by the system and cannot be entered manually.

9. Why is a reason required?

Every manual move is recorded in the audit trail. The reason is the explanation auditors and colleagues see later when they ask, "Why was this profile moved?" It also helps document actions that happened outside AiPrise — like when you communicated with a customer directly via email or phone. Reasons are capped at 255 characters.

10. Can I move a profile out of Monitoring Updates?

No. Monitoring Updates cards are not draggable. Monitoring alerts (AML hits, periodic reviews, ID expiry, etc.) are resolved from the profile detail page by reviewing the update and making a decision — not by moving the card.

11. Can I quickly navigate between profiles without going back to the board?

Yes. When you open a profile from Review Mode, you can cycle through profiles using the navigation controls at the top. This lets you:

• Move to the next or previous business in the queue.

• See a quick list of all profiles and jump to any one.

• Approve a profile and automatically move to the next one.

This is the Focus Mode — a flip-through experience designed for when you want to review multiple profiles in sequence without switching back to the board each time.

12. Why do I see a small hand icon on some cards?

It means that profile has been manually moved — so the automatic lifecycle engine no longer updates its status. Any manual move sets this lock. The icon helps other team members know the counts on that card may not reflect the live system state.

13. What does the "Unknown" badge mean?

The final verification result for the profile is UNKNOWN — this typically means the profile was created but no decision has been made yet. Hence, the underlying sessions are in the NOT SUBMITTED status. Review Mode surfaces these so reviewers have an option of following up with the business to submit their onboarding sessions.

Filters and views

14. What's the difference between Board View and Table View?

Same data, different layout:

• Board is a Kanban (one column per lifecycle stage) — optimized for visual triage, seeing distribution across stages, and drag-and-drop movement.

• Table is a paginated table — better for auditing, sorting columns, scanning large sets, and when you have a lot of profiles. Manual movement is also available from the list via the action menu on each row.

Your choice is remembered in the URL's view_mode parameter. Both views share the same filters.

Common workflows

15. How do I handle expired sessions?

When a business doesn't complete onboarding before the session expires, it lands in Sessions Expired. You have three options:

1. Follow up with the business and create a new session for them.

2. Create a new session directly if you believe they'll complete it.

3. Ignore or decline if the business is no longer relevant.

23. How do I handle monitoring updates on approved businesses?

Monitoring Updates (AML hits, periodic reviews, ID expiry) are on businesses that were already approved and onboarded — sometimes a long time ago. They appear in a separate column so they don't get mixed in with new onboarding cases. Click into the profile, review the alert, and make a decision (re-approve or decline).

24. What if I'm communicating with a customer outside AiPrise?

This is exactly what manual movement is for. If you sent an RFI via email, or spoke to a customer on the phone and know they need to submit more documents, drag the profile to the appropriate column and enter the reason. This keeps the board accurate even when actions happen off-platform.

⚠ Important: Once you manually move a profile, the automatic lifecycle engine stops updating it (except for Monitoring Updates, which always fire). The board will show whatever you entered — it won't auto-update based on new sessions or submissions.