Setting up Alerts on your templates

Last updated: April 22, 2025

AiPrise now supports Alerts — a powerful way to stay informed about critical updates in your verification cases. Whether it's a case being moved to review or a new AML monitoring hit, Alerts ensure your team can respond quickly and efficiently.

What Are Alerts?

Alerts automatically notify or assign cases based on specific triggers. You can currently configure alerts for:

  1. Case moved to Review

  2. AML Monitoring Updates

Each alert can be tied to automated workflows, like ticket creation and queue assignment, to streamline your team’s response.

Setting Up a Case Review Alert

To create an alert when a case goes into review:

  1. Navigate to the Alerts tab in your dashboard.

  2. Select “Case goes to Review” as the trigger.

  3. Choose what action should follow — e.g., Create Ticket.

  4. Assign tickets using flexible rules:

    • Use Round-robin to auto-assign across team members.

    • Apply Conditions such as:

      • Country Code = IN (India)

      • Business Formation Date < 365 days

    • Direct these to a specific Review Queue.

  5. Save changes to activate the alert.

Once set, whenever a case meets the conditions and is sent to review, a ticket will be created and routed based on your configuration. You’ll also be able to see:

  • The reason for review

  • The associated alert

  • The option to resolve the ticket directly

Customizing AML Monitoring Alerts

Alerts also support AML Monitoring, allowing advanced filtering based on the nature of the update:

  • Assign Sanctions/PEP/Warnings to one queue or reviewer

  • Assign Adverse Media to another queue or individual

  • Apply constraints to control which alerts go where

This ensures that the right specialist handles the appropriate type of risk signal.

Managing Queues

Need to route tickets based on specific criteria? You can:

  1. Go to Manage Queues

  2. Create and configure new queues

  3. Assign specific users for targeted alert routing

    • E.g., Only assign AML cases with adverse media to John

Feedback Welcome!

We’re excited to keep expanding the power of Alerts with more use cases and triggers. Let us know how you'd like to use alerts in your workflows—we’re building with your input in mind.