What are templates and how do they work

What are Templates?

Templates in our platform define how the results of how checks are handled for a case and also give you ability to customise your onboarding flow. They manage final actions for warning codes, enabling you to control case handling based on specific situations and where to receive callback URLs for updates on your cases. Templates are tailored to align with clients' business and compliance requirements and include customisable elements for onboarding, such as:

• Warning Code Result: Final action and result of approve, review, decline based on each warning

• Onboarding Questionnaire: Customise what questions and documents you want to ask your customers when they onboard on your platform via an onboarding SDK

• Onboarding SDK themes: Customise the look and feel of your SDK to match your brand identity

• Rules for Risk Scoring and Decisioning: Set up risk scoring and decisioning for each template to arrive at a risk score or final result based on certain parameters and conditions

• Ticket Management: Manage the workload more efficiently for your compliance offers by creating queues and setting rules to assign cases (tickets) based on certain rules for each template

How to use Templates

Generally, you would need only one template for your customers unless you are planning to run different checks for different countries or would want to differentiate your onboarding questionnaire for a specific segment. Having multiple templates to run specific checks like risk scoring and AML is a common practice to be able to separately just run those checks again.

We typically set up templates for our clients but you can currently clone an existing template and then customise it for your needs.